Trailhead
HomeLearnCommunityCareer GrowthCertificationsHelp

Getting Started

  • What is Trailhead
  • myTrailhead
  • Trailblazer Community
  • Career Growth

Learn

  • Trails
  • Trailmixes
  • Modules
  • Projects

Credentials

  • Superbadges
  • Certifications
  • Maintain Certifications

Salesforce

  • Salesforce.com
  • AppExchange
  • Developers
  • Help Portal
© 2026 Salesforce, Inc. All rights reserved. Privacy Terms of Use Trust Accessibility Cookie Preferences
  1. Certifications
  2. Salesforce Certified Service Cloud Consultant

Salesforce Certified Service Cloud Consultant

CRT-261

Design customer service solutions on Service Cloud.

Service CloudConsultantProctored Exam
About this certification

The Salesforce Certified Service Cloud Consultant credential is for consultants who have experience implementing Service Cloud solutions in a customer-facing role. Candidates can design and deploy solutions that support customer business processes and requirements using Salesforce applications.

Exam details
Exam code
CRT-261
Product
Service Cloud
Role
Consultant
Duration
105 Minutes
Delivery
Proctored Exam
View on Trailhead Academy